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Steakhouse Caters to it's Customers
I had never been
to an Outback, until a friend told me that they gave great steak.
Who could say no? Besides, I am probably the only person in
the state of Michigan who has never had a “Bloomin’
Onion”. Off we trekked to the Outback located at 28850
Gratiot Ave. in Roseville. There is usually a waiting period
so we actually made reservations, but since it was mid-week,
there was really no problem getting a table.
Unless you are a
smoker. The rules are different there. You can wait at the bar
and the tables are first come, first serve. Good thing my two
dining companions are on the gregarious side. Even our bartender
kept an eye out
for us, so we managed to snatch one fairly quickly. Our server
amiable and allowed us to linger and chat even after our meal.
Onion” was indeed tasty, but also deep-fried, which I
shy away from. We also received a small loaf of fresh, warm
whipped butter so that we would have something else to chew
on while we
awaited our salads and main courses.
We each ordered a
steak, which are typically priced from $14.99 up to
$19.49, depending on cut and size. These entrees come with soup
one side dish, and portions that are not as outrageous as some
offer these days. Even so, my baked potato was “loaded”
it that way, so I got the usual butter and sour cream in addition
and chives and
cheese. I ordered a smaller cut rib-eye, and still had leftovers
of our meal.
At one point, one
of us commented about the pins on a bus person’s shirt.
explained that they got them by simply being nice to customers
is that you have to compliment the employee directly through
my friend calls over Dave (the manager) and tells him how good
is, our server is, even our bartender. It was a veritable pinfest.
met the owner who was just downright happy to be there.
I returned with my
boyfriend the final night of the playoffs between the
Tigers (go Tigers!) and Oakland. We again went to the bar to
wait for a
smoking table and see the end of the game. We were greeted at
the door by
two, count ‘em two, hostesses, who literally opened the
doors for us. This
appears to be the key to the Outback franchise, super-nice employees
the most part are very happy campers and work there for years.
We got a table after
the game, because you just can’t unseat a Tiger’s
when it is the bottom of the 9th and a tied score during the
last night of the playoffs. Needless to say, there was an incredible
when our beloved Tigers earned the right to play in The Word
Our server, Geoff,
was most gracious. He not only served us and all his
other Tiger’s fans, he kept checking on us to ensure that
we needed. This time I requested a smaller steak off the children’s
which they allow for us smaller eaters. The steak was tasty,
the medium category then the medium rare that I had requested.
even ordered desert which was excessively decadent but yummy
During our meal,
Geoff slowed down long enough to further explain the
Outback philosophy. At the ancient age of 22, he has already
there for 6 years. Although he does not plan on making a career
waitering, he stays because they accommodate his college schedule
they are one big happy family. Geoff has his fair share of pins
point. He also says they get compensated monetarily for being
the Month”. In a world where most people only earn minimum
wage, this is
truly a good thing.
To sum it all up,
Outback truly does cater to people and is a welcome
respite from restaurants that literally turn down the heat so
eat and leave quickly. So if an ambience of good people and
good food is
what you seek, we’ll meet you there during the World Series.
Ask for Geoff
and perhaps we can earn him another pin.
them that AmericaJR.com sent you!