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Friday, 22 May, 2009 1:53 PM
American Airlines and HP Survey Shows Bigger Connection Between Travel and Technology in 2009
Photo credit: www.wired.com
FORT WORTH, Texas -- What do tech-savvy frequent flyers want most? The desire to stay connected via Wi-Fi topped the technology requests, according to a new study conducted by American Airlines and HP.
The recent survey among frequent flyers shows how flyers continue to rely on technology to meet their business and travel needs.
More than 47 percent of business travelers surveyed indicated Wi-Fi was the most important airport amenity, outscoring basic travels needs such as food by nearly 30 percentage points.
"We know that our business customers rely on technology to be as productive as possible while on the road," said Manuel de Oyarzabal, Director - Customer Research at American Airlines. "As part of understanding our best customers, the insight from this survey will help us develop and market additional products that our customers value."
Sponsored by HP, the American Airlines Customer Research online study was conducted with more than 1,500 frequent travelers who log more than 20 trips a year on three or more airlines. Key findings included:
"Business travelers expect connectivity and see it as a necessity, not a luxury," said Carol Hess-Nickels, Director of Marketing in the Notebook Global Business Unit at HP. "HP understands these demands and has put forward a broad range of mobile products for on-the-go professionals."
American Airlines offers power ports on all of its mainline aircraft, available at each seat in First and Business class, as well as selected rows in the Economy cabin. Outlets may be used to operate laptop computers and charge cell phones and other devices with a maximum 75-watt capacity. As part of its fleet enhancement, American's new 737-800s will have additional 110V AC power ports available: two per row on each side of the aisle in Economy class and one at each seat in First Class.
Earlier this year, American announced it had completed the trial stage of its inflight Internet service and has decided to install Gogo(R) Inflight Internet on more than 300 domestic aircraft over the next two years. The expansion will help American, which last August became the first U.S. airline to launch the Gogo service, further enhancing its customers' travel experience and meet their evolving travel needs.
More information on the survey results, HP notebook PCs, and other HP mobility solutions is available in an online press kit at www.hp.com/personal. For more information and to book flights on American Airlines, visit www.aa.com.
The survey was conducted via e-mail by American Airlines Customer Research to their loyal customer database between Feb. 19 - 26, 2009. The statistics are based on 1,582 respondents who have taken more than 20 trips domestically or internationally during the past 12 months.
Source: American Airlines; HP
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